Frequently Asked Questions

How do I contact the office during working hours?

How do I contact management outside of working hours?

How do I submit a work order request through New Views?

To submit a work order through New Views, please follow this quick tutorial or click on the maintenance button under member resources.

Can I repaint my unit? Yes! Members are welcome to repaint rooms in their unit. If you would like to repaint your unit, please contact the office who can arrange to get the paint for you. Before moving out, all rooms in the unit must be returned to their original colour

I have old paint cans in my unit. How can I dispose of them? If you have old or unused paint cans in your office, you may bring them to the common unit and notify the office they are to be disposed of.

How can I dispose of items that are too large to be left out at regular garbage pick up? You can request free large item pick ups through the City of London. Information on submitting a request can be found here. Medway Coop is in garbage/recycling collection zone B2. There are also a number of junk removal companies within London that will pick up a few or many items at a cost.

Where do I find information on how to work my heat pumps? For information on the new heat pumps, please see the quick guide.